Store Policies
Ultimate Pet Products is located in the Santa Clarita Valley of Southern California. For your convenience we accept various credit cards and offer United Parcel Shipping as our delivery provider. Please read the additional information below for details about our store policies.
If you have a question or problem with our site, please email us at store@ultimatepetproducts.com or call us toll free at (866) 247-5221. If no answer, please leave a voice mail and we will return your call as soon as possible.
Returns
Please see our Returns Policy Page for more information.
Payment and Tax Information
Credit Cards
We accept most credit cards online including: American Express, Discover, MasterCard, and VISA.
Sales Tax
A sales tax of 8.25% will be added to the total product price for orders purchased in California with a California address.
Privacy
What do we do with the information that we gather and why
When you order from Ultimate Pet Products we need your name, email address, mailing address, credit card number and expiration date. With this information we can fill your order and keep you updated on the status of your order.
How is your information protected?
We make sure that every online communication with our customers meets the highest standards of privacy and security. Our secure server has encryption software the protects all of your confidential information before you send it to us. Also, strong measures are employed protecting customer data against unauthorized access. We also limit employee access to sensitive customer data.
Cookies
Cookies are small bites of information that are stored by your browser on your computer's hard drive. The Ultimate Pet Products uses cookies only within our shopping cart system. This information is necessary for the ordering process and is used to access information entered on the secure server as you are in the process of placing your order. In addition, the system will recognize each customer and their relevant information so that you do not need to input the same information more than once. Email correspondence is not encrypted.
Sharing your Personal Information
No! It's personal. Ultimate Pet Products will not trade, sell or rent your personal information (such as name, address, phone number, or company name) to third parties without your consent. While we may provide statistics to outside companies about our customers, including sales and related site information, it will not include any personally identifying information.
What happens to additional information you might provide?
We use the information for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you about products in your area of interest.
What happens if UPP changes its privacy policy?
When you use the Ultimate Pet Products web site, you consent to the collection and use of your information by Ultimate Pet Products and VetWorld Companies, Inc. If we alter our privacy policy in any way, we will post those changes here so you can be aware of anything that may affect you in the way we disclose information.
More Questions?
Ultimate Pet Products takes the issue of protecting your privacy seriously. If you have any concerns, questions, or just want to tell us what you think, feel free to contact us.
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